Position: Restaurant Supervisor
Employment type: Full time Location: London, United Kingdom Department: Junior Management, Front of the House
Schedule: Monday to Sunday
Salary: Competitive Salary
At Spaghetti House, we bring people together to celebrate the Italian way of life. For nearly 70 years, we’ve been serving authentic Italian cuisine with a warm and welcoming atmosphere, making every dining experience special. As a Restaurant Supervisor, you’ll play a key role in maintaining our high standards of service, ensuring smooth day-to-day operations, and supporting the management team in delivering an outstanding guest experience.
The Role
As a Restaurant Supervisor, you will be responsible for overseeing the restaurant’s operations in the absence of the Restaurant Manager or Assistant Manager. You will lead the Front of House team, ensuring exceptional customer service while maintaining operational efficiency. Your main responsibilities will include:
• Supporting daily operations – Oversee service, ensure smooth restaurant flow, and assist with shift organization based on business needs.
• Ensuring service excellence – Maintain high standards of food and beverage service, ensuring compliance with company procedures and industry regulations.
• Guest engagement – Greet and seat guests, handle customer inquiries, and resolve any complaints professionally and efficiently.
• Compliance & safety – Ensure all hygiene, health & safety, and food safety standards are met, including compliance with the Licensing Act 2003.
• Stock & cash management – Assist with ordering supplies, stocktaking, and ensuring accurate billing and cash handling.
• Team leadership & training – Support the training and development of team members, ensuring adherence to company service standards.
• Operational responsibilities – Manage opening and closing procedures, keyholder duties, and report any maintenance or safety issues.
What’s in it for You?
At Spaghetti House, we offer more than just a job—we offer a career with opportunities for growth and development, along with great benefits:
• Dine Like an Italian – Enjoy 30% off meals for you and up to 3 friends & family across all our restaurants.
• Fortnightly Pay – Get paid every other Friday.
• Feast on Us – Enjoy delicious meals during your shifts.
• Career Progression – Clear pathways for growth, with structured training programs to prepare you for senior roles.
• Flexible Schedules – We offer work-life balance to suit your lifestyle.
• Community & Connection – Be part of a team that values collaboration and growth, with opportunities to participate in company events and charity initiatives.
What We’re Looking For
We’re looking for motivated and detail-oriented leaders who are passionate about hospitality and committed to delivering exceptional service. Ideal candidates will have:
• Experience in a supervisory or team leader role in a hospitality or casual dining setting
• Excellent customer service abilities and a proactive approach to guest satisfaction
• Good understanding of food safety, health & safety, and compliance standards
• Ability to multitask and remain calm under pressure in a fast-paced environment
• A passion for Italian cuisine and culture is a plus!
Why Spaghetti House?
Spaghetti House is a family-run business, and at our core, we believe in celebrating life the Italian way—with good food, good company, and a lot of heart. When you join us, you become part of a team that embraces Italian values: love for food, passion for people, and the belief that life should be enjoyed to the fullest.
Ready to bring your passion for Italy and Italian living to the heart of Spaghetti House? Join us and become part of something truly special.
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.